An APPLE Dud!

What a disappointment! My lovely brand new MacBook Pro turned out to be a $2500 paper weight. After some hours of frustration trying to set up this machine (I am stubborn, I think I can do anything) I finally broke down and called Apple Support.
I must say I was impressed with the Apple Support lady. She was AMERICAN and actually spoke American English and was kind enough to speak up clearly and plainly. My main concern was that the setup process had skipped the process of allowing me to connect to my home wi-fi system. But in the conversation I mention that the track pad didn’t seem to work right. The cursor would move, but “tapping” the pad would not activate anything.
She suggested I try a hard wired (USB) mouse. I plugged one in and the computer worked fine and would allow me to setup my wi-fi. At that point the Apple Support lady suggested that the track pad was defective. I was incredulous that a new out-of-box $2500 Apple was defective.
I have never owned an Apple computer before, but my impression from Apple owners seems to be that they are ecstatic about this company and they tend to sneer at we old-time Microsoft PC users. I have had been working with MS products since the early ‘70s and while I have had problems, I or a computer friend have always been able to solve them. And, come to think of it, I have never bought ANY another brand of computer that was DOA like this Apple MacBook.
This one is going back to Amazon, but my impression of Apple integrity has been seriously bruised, and I will forthwith take all the Apple owner bullshit for what it is.